Frequently Asked Questions
Everything you need to know about your bulk packaging solutions.
What is the minimum order quantity for wholesale pricing?
To maintain our competitive wholesale rates, we generally require a minimum order value of $150. Individual product case requirements vary and are listed on each product page.
Do you offer custom printing on packaging materials?
Yes, we offer custom branding and printing services for boxes, mailers, and tape. Please contact our custom solutions team for a quote and lead time estimates.
How long does shipping typically take for bulk orders?
Standard stock items ship within 24-48 hours. Depending on your location, transit time usually ranges from 2 to 5 business days via LTL freight or ground shipping.
Can I request a sample before placing a large volume order?
We understand the importance of quality testing. Samples are available for most of our products for a small shipping fee, which is fully refundable if you place a bulk order.
What is your return policy for damaged or incorrect items?
If your order arrives damaged or contains discrepancies, please notify us within 7 business days. We will arrange for a replacement or a full refund at no additional cost to you.
Do you offer net terms or credit accounts for recurring business?
Yes, we offer Net 30 terms to qualified business customers. You can apply for a credit account by submitting a formal credit application through our billing department.